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Everything you need to know

Need something cleared up? Here are our most frequently asked headers.

Zuri Health Services

What products and services does Zuri Health offer?
  • Zuri Health offers the following services:
  • Tele-consultations: Connect with certified doctors via SMS, WhatsApp chatbot, App, or Web for hassle-free medical assistance.
  • Pharmacy delivery: Get medications, health, and beauty products delivered to your doorstep.
  • Labs & Diagnostics: Schedule lab tests or wellness packages with the option for home sample collection or walk-in visits to our centres.
  • Subscription services: Access affordable healthcare plans anytime, anywhere.
  • Corporate Services: Personalised health and wellness plans designed for companies to enhance employee well-being.

Home Services

What is a home service?

We offer a special service where our team of medical professionals can come to your home or office to treat you or run lab tests. It's a convenient and hassle-free way to take care of your health needs without having to make a trip to the clinic.

What home services do you offer?

We have doctor-at-home service, test sample collection, and wellness services available. All these can be done from the comfort of your home.

SMS Terms and Conditions

What are the terms and conditions for the SMS service?
  • Customers who need to activate the Zuri Health SMS service should activate same by sending the keyword ZHD for daily, ZHW for weekly, ZHM for monthly to 477.
  • Customers can also activate the Zuri Health SMS service by visiting the URL: http://subscribezurihealth.com/telecel/
  • Customers who wish to activate the service by visiting the above URL should have an active data pack from Telecel. The customer should also have sufficient airtime to subscribe to the service.
  • The short code 477 price GHs 0.50, 2.50, 10.00 and the keyword ZHD, ZHW, ZHM should be always communicated when the service is promoted or advertised to the customer.
  • Customers who need to deactivate the service should do so by sending the keyword STOP ZURI to the SMS code 477 or dial *463# to deactivate the service.
  • All alerts will be provided only in English text.
  • Customers who activate the service will be charged a daily, weekly, monthly subscription fee of 0.50, 2.50, 10.00 as communicated to the user at the time of the service activation. Users agree to pay the subscription service fee to activate the service.
  • The subscription fee of the service will be renewed automatically until the user deactivates the service and will be charged GHs {prices} upon each offer renewal.
  • It is the sole responsibility of the user to read the SMS alerts on time and the mobile network or the Service provider will not be responsible if the user fails to do so. The mobile network provider shall not be responsible for refunding service charges in such events.
  • The user can deactivate the service at any given time by sending the deactivation SMS as mentioned in the above condition related to the deactivation of service (Point 3) or notifying the mobile network provider’s customer service team via helpline – support@zuri.health.
  • The user can also deactivate the service by visiting the My account section of the website – http://subscribezurihealth.com/telecel/
  • To deactivate the service from the website, the customer visits the My Account section, selects the deactivate option and confirms the deactivation. On successful deactivation, the customer shall receive the confirmation SMS that the service has been deactivated.
  • The user can also deactivate the service by dialing *463# from the phone. Follow the instructions to deactivate the service.
  • In addition to the Terms and conditions laid down by the network provider, the User will be bound by the terms and conditions laid down by service providers Zuri Health related to the services activated by the user. The detailed Terms & Conditions can be found on the website, https://zuri.health/terms-and-conditions.
  • Users agree to indemnify the mobile network provider for any technical errors, which may occur while accessing the service.
  • The network provider reserves the right to amend these terms and conditions at any time at its discretion.

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