Terms and Conditions

These Terms of Use govern your use of the Mobile Application and website with links to these Terms of Use Collectively the Sites and the Services referred to as Zuri Health. Play Zuri Health Limited, Zuri Solutions, Zuri Health Limited, Zuri Healthcare, Zuri Health Network, Zuri Health Africa, and Zuri Health International (the Company, we, us, or our) provides online health services enabling its members access health information, engage healthcare professionals and obtain healthcare services (Services). Please read the terms and conditions of this Agreement carefully before using our Services.

Additional Terms and Conditions: Some of the Services we offer may require additional terms and conditions specific to a particular Service. We will make those additional terms and conditions available to you with the relevant Services. If you use those Services, the terms and conditions that apply will become part of this Agreement between you and us.

Change of the Terms of Use: ZuriHealth reserves the right, in its sole discretion, to change these Terms of Use (Updated Terms) from time to time. Please check this Agreement again on your next visit for any recent material changes, which may be highlighted.

Effective Date of Updated Terms: Any Updated Terms will be effective as of the time of posting, or such later date as may be specified in the Updated Terms and will apply to your use of the Sites and Services from that point henceforth.

THESE TERMS OF USE LIMIT DISPUTE RESOLUTION MECHANISMS TO THOSE PROVIDED HEREIN. BY ACCEPTING THESE TERMS, YOU ARE WAIVING THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. PLEASE SEE GOVERNING LAW AND DISPUTES.

For purposes of these Terms of Use

The Healthcare Professionals who deliver Services through the Sites are independent professionals practicing within a group of independently owned professional practices collectively known as Healthcare Professionals. ZuriHealth does not practice medicine or any other licensed profession and does not interfere with the practice of medicine or any other licensed profession by Healthcare Professionals, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither ZuriHealth nor any third parties who promote the Services or provide you with a link to the Services shall be liable for any professional advice you obtain from a Healthcare Professional via the Services.

Users are advised to obtain further information relating to the Healthcare Professionals through their relevant professional licensing boards where necessary. ZURI HEALTH IS NOT RESPONSIBLE FOR VERIFYING THE MEDICAL QUALIFICATIONS OF THE HEALTHCARE PROFFESSIONALS PERFORMING THE SERVICES ON THE SITES AND DOES NOT MAKE ANY REPRESENTATION OR GUARANTEES WITH RESPECT TO THEIR MEDICAL QUALIFICATIONS.

Registration: You must complete the registration process by providing the Company with the information as prompted by the applicable registration form. In registering, you agree to provide accurate, current, and complete information, and to keep it up to date at all times. You will also choose a username and password. Please do not choose as a username and email address that is indecent or offensive, or otherwise violates this Agreement or any applicable laws or regulations.

Responsibility for Account: You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify the Company immediately of any unauthorized use of your account or any other breach of security.

Sharing: You may have the ability to share your Content with anyone of your choosing. If you decide to share your Content, we will send the recipient instructions for how to access your Content. You understand and agree that you decide with whom to share your Content and that you will have no remedies against us for how any recipient uses, shares, or otherwise processes your Content. You agree and authorize us to share your Content with whomever you have selected.

Liability for Account Misuse: The Company will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You could be held liable for losses incurred by the Company or another party due to someone else using your account or password.

Use of Other Accounts: You may not use anyone else's account at any time, without the permission of the account holder.

Risk: You agree that you will evaluate and bear all risk related to the use, or any activities associated with, any of your Content. The results of any actions you take based on your Content are solely your responsibility. Under no circumstances will we be liable in any way for your Content or for any loss or damage of any kind incurred as a result of the use of any of your Content made available on or through the Service. We make no representations or warranties that your Content will be available to you when you need it or that we will retain your Content for any specified period of time. You agree that you will have no remedy against us for incomplete, inaccurate, or missing Content.

Account Security: The Company cares about the integrity and security of your personal information. However, the Company cannot guarantee that unauthorized third parties will never be able to defeat the Site's security measures or use any personal information you provide to us for improper purposes. You acknowledge that you provide your personal information at your own risk.

Subject to the terms and conditions of this Agreement and your payment of any required fees (if applicable), ZuriHealth hereby grants to you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access the Services and otherwise view and use the Services to the extent permitted by its intended functionality, for your own individual, non-commercial purposes and not for the sublicense to or use by third parties. You may only access and/or use the Services through the certified applications or intended methods that ZuriHealth or its licensed partners make available to you. Any access or use of our Services through an application, service, or method provided by a party other than ZuriHealth or one of its licensed partners is strictly prohibited, outside the scope of the license granted herein, and may subject your account to termination and other legal action. Any other use not authorized herein, or by ZuriHealth in writing, is strictly prohibited and a violation of this Agreement. ZuriHealth may revoke and/or terminate the foregoing license with respect to any aspect of the Services at any time, for any or no reason.

The ZuriHealth privacy policy explains the data we collect, use, store, and process while you use and access our Services. By using our Services, you have read, understood, and agree to the terms of our privacy policy, and you agree that we may use such data in accordance with the terms of our privacy policy. If you have any questions regarding our privacy policy, please contact support@zuri.health.

ZuriHealth encourages contributions to its Site. You may submit service descriptions, comments, postings, advice, and recommendations through the features available on the Sites (collectively User Generated Content). You are solely responsible for any User Generated Content produced or provided by you, and you hereby agree not to provide any information that you know or reasonably should know to be false or materially misleading, libelous, defamatory, obscene, or that invades another person’s privacy, infringes the intellectual property rights of another, or violates any applicable laws or regulations.

By providing User Generated Content to ZuriHealth, you grant the ZuriHealth a perpetual, non-exclusive, royalty free license to use such content in association with the provision of its Services and the Sites.

ZuriHealth reserves the right, in its sole discretion, to reject, refuse to publish or remove any User Generated Content.

ZuriHealth is not responsible for and does not endorse statements, comments, or other information contained in User Generated Content provided by other users, and any reliance by you on such information will be at your sole risk. User Generated Content provided by you or other users may contain links to other websites. ZuriHealth does not monitor or verify in any way the content of any websites linked to the Sites and is not responsible for the accuracy of such content or for any of the opinions expressed thereon. Inclusion of any linked website on the Sites does not imply approval or endorsement of the linked website by ZuriHealth. When you access these third-party sites, you do so at your own risk.

Your contract with your mobile network provider (Mobile Provider) will continue to apply when accessing or using the Services on your mobile, handheld device (Mobile Device). You understand that your mobile provider may charge you fees for your use of its network connection while accessing or using the Services, for data downloading, e-mail, text messages, for roaming, and other mobile provider or third-party charges. You understand that the Services are provided over the Internet and mobile networks, so the quality and availability of the Services may be affected by factors outside our control. We do not guarantee that the Services will be compatible or operate with your Mobile Provider’s service plans, with any particular Mobile Device, or other piece of hardware, software, equipment, or device you install on or use with your Mobile Device. We are not responsible if the Services is unavailable or if you cannot download or access the Services or Content, for any compatibility or interoperability issues, or for any communication system failure which may result in the app being unavailable.

ZuriHealth makes the Services available in Kenya, Nigeria, Ghana, Zambia, Senegal. Mozambique, Tanzania, Uganda and its territories (each, an Authorized Jurisdiction, and collectively, the Authorized Jurisdictions). We may add or remove countries and/or territories from the list of Authorized Jurisdictions at any time and without any notice, liability, or obligation to you with respect to each such territory. Use of the Services outside of the Authorized Jurisdictions is strictly prohibited, outside the scope of the license granted herein, and may subject your account to termination and other legal action.

We provide the Service as is and we make no representations or warranties, whether express or implied, regarding its use or that the Services will be error free. To the maximum extent allowed under applicable law, we make no representations or warranties of merchantability or fitness for a particular purpose, or that the use of the Services or any information relating thereto or contained therein will not infringe any intellectual property rights of any third person. We make no representations concerning the suitability, performance, completeness, accuracy, or operation of the Services. We will not assume any liability that may arise out of your use or possession of the Services.

You expressly agree that your use of, or inability to use, the Services or any Content, data, or other information found in the Services, is at your sole risk. Your sole and exclusive remedy for dissatisfaction with the Services will be to discontinue your use of the Services.

The Company may assign this Agreement or delegate any of our rights or obligations hereunder, or any part thereof, to any third party, including our successor in interest, without requiring your written consent. You may not assign this Agreement in whole or in part, for any reason. This Agreement will be binding upon and will inure to the benefit of the parties and their heirs, executors, administrators, successors, and assigns.

(a) Governing Law. This Terms of Use, including all claims relating to or arising hereof or breach thereof, whether in contract, tort, or otherwise, will be governed and construed in accordance with the laws of the Laws of Kenya

(b) Right to seek court relief. if the Company reasonably believes that you have in any manner acted or failed to act in any manner that may cause harm to us or any third party, we may seek injunctive or other appropriate relief in any court of competent jurisdiction;

(c) Informal Resolution. If you have any dispute with us or any related third party, arising out of, relating to, or connected with this Terms of Use or the Services, you agree to contact us directly and provide a brief, written description of the dispute and your contact information (including your username, if your dispute relates to an account); and give us Twenty One (21) days from the date of submitting your written description with us within which to resolve the dispute to your reasonable satisfaction. If ZuriHealth does not resolve the dispute through good faith negotiations under this informal process, you may pursue the dispute in accordance with the arbitration agreement below.

(d) Arbitration Agreement. Any claims by ZuriHealth, or claims by you that are not resolved by the Informal Resolution procedure described in clause (c) above, arising out of, relating to, or connected with this Terms of Use must be asserted individually in binding arbitration administered by the Chartered Institute of Arbitrators (Kenyan Chapter) in accordance with its Commercial Arbitration Rules for Consumer-Related Disputes (including utilizing desk, phone, or video conference proceedings where appropriate and permitted to mitigate costs of travel). The Kenyan Arbitration Laws will apply in all cases and govern the interpretation and enforcement of the arbitration rules and arbitration proceedings. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. In addition to and notwithstanding the terms stated above, the following will apply to your disputes: (1) the arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Terms of Use including any claim that all or any part of this Terms of Use is void or voidable; (2) the arbitrator will not have the power to conduct any form of class or collective arbitration, nor join or consolidate claims by or for individuals; and (3) you hereby irrevocably waive any right you may have to a court trial (other than small claims court as provided above) or to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit, arbitration, or other proceeding against us or related third parties arising out of, relating to, or connected with this Terms of Use.

The arbitration proceedings and the outcome thereof will be kept confidential by each party and not used for any purpose other than a party exercising its rights and fulfilling its obligations with respect to the other party; provided, however that either party may disclose the existence and results of the proceeding: (1) as required by law, rule, or regulation; (2) to its accountants, attorneys, and other fiduciaries; and (3) to an arbitrator or third party who has exercised its rights under this clause for use as persuasive authority in other proceedings brought pursuant to this clause.

We may post notices to you within the Services. We may also send you notices about products and services to the email address you provided us. You hereby consent to receive notice from us through the foregoing means, and you are deemed to have received such notices at the latest within two (2) business days from us posting or sending a notice. You are responsible for keeping your account information, including your email address, up to date.

ZuriHealth assumes no liability nor any responsibility for any consequences resulting from your provision or use of outdated, incomplete, or inaccurate information in connection with the Services. Except as otherwise provided for herein, any notices required to be delivered to ZuriHealth under this Terms of Use may be delivered via contact information provided below.