Zuri Health Return Policy (Pharmacy)
Privacy Statement
1.1 At Zuri Health we do everything possible to make sure that you are completely satisfied with our products. We have an authentication process that ensures that the products delivered to you are of high quality. We understand that there may, on occasion, be times when you wish to return products that you have received from us. We aim to make this process as easy as possible for our customers as set by this Policy.
1.2 We will provide a full Refund/Credit note based on the conditions listed below:
Non-Medicinal Products:
The purchase was paid for during the ordering process and;
“Personal Data” in this Privacy Policy, means Data about you that is personally identifiable to you, such as your contact information (e.g., name, address, email address, or telephone number), personally identifiable health or medical Data (“Health Data”), and any other non-public Data that is associated with such Data. You received a defective item; The ordered item(s) is lost or damaged during transit; The ordered item(s) is past its expiry date; You have a valid proof of purchase (usually a receipt) The product is in a re-saleable condition The product has not been used or damaged. The product and packaging is in its original condition including all manuals and accessories
1.3 We will not accept a return request resulting from a change of mind or the picking of the wrong product from Zuri Health. We recommend you inspect your order upon delivery as we are not able to accept returned products that have been opened or used unless for the above stated reasons.
Prescription and Pharmacist/Pharmacy only Medicine:
1.4 In the interest of public health and safety, outside of your statutory rights, we are unable to provide a refund or exchange on any medications, vitamins, baby formula or therapeutic products.
1.5 You have the right to cancel your order for medication up to the point when your medication is dispatched - this is defined as when you receive an email confirming that your order has been dispatched.
1.6 Should you be unable to collect your missed delivery, arrange for your medication to be redelivered to the same, or a different address provided it has been returned within 48 hours of the attempted delivery.
Zuri Health Return Policy (Services)
1.1 At Zuri Health we do everything possible to make sure that you are completely satisfied with the services we offer you on our chatbot, App, or Web. We have an authentication process that ensures that the services delivered to you are of high quality and that services are offered in a timely manner.
We understand that there may, on occasion, be times when you are not happy with the service. We aim to make this process as easy as possible for our customers as set by this Policy.
1.2 We will provide a full Refund/Credit note based on the conditions listed below:
Service delivery (Health specialists)
The service was paid for during the consultations and;
The service was not delivered;
The results/service were not up to the medical standards;
The service was not delivered in a timely manner ;
1.3 We will not offer a return due to technical issues that do not relate to the capacity of what we provide.
How to Request a Refund/Credit Note:
1.7 To request a refund, simply email us your order details, including the reason you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
1.8 If you have any queries, do call our help desk number +254742820051, email us at support@zuri.health, or contact our customer support executives through WhatsApp chat +254756551551. We're here for you!
1.9 Please Note: Should you be entitled to a credit note, this will be available in your Zuri Health account within 48 hours of the receipt and resolution of a valid complaint as provided in the refund policy during the hours of operation.
1.10 Your refund will be authorized, and processed within two business days, after which the reversal into your account will be subject to your payment provider's refund policy.
1.11 We will process all refunds through your original method of payment. Processing of refund will be done for requests received within 48 hours (2days) of initial payment.
